SINTRONES offers product warranties for a specified period from the shipment invoice date. The warranty covers defects in parts and workmanship, and during the warranty period, SINTRONES will repair or replace the item at no additional charge to the purchaser. However, certain conditions, such as misuse, abuse, modifications, or damage caused by natural disasters, can void the warranty.
Here are the warranty periods for different product categories:
- In-Vehicle Computer, Embedded Computer, Edge AI Computer: 2 years
- Display Computer: 1 year
- Spare or Repaired Parts: 90 days
- Accessory Modules (mini-PCIe, M.2, PCIe, graphic card, extension modules): 1 year
Warranty Coverage for Third-Party Components
The following components are covered by the warranty policies of their respective original manufacturers. Warranty service and coverage for these components shall be subject to the applicable terms, conditions, and limitations of the original manufacturers’ warranty policies and are not covered under the SINTRONES standard limited warranty.
- CPU
- Memory (RAM)
- SSD (Solid-State Drive)
- CPU and chipset cooling modules (including cooling fans and heatsinks)
- Others
Items Excluded from the SINTRONES Warranty
The following items are excluded from the SINTRONES warranty:
- Any improper action causing flash/SSD to exceed the life limitation (Erase Count TLC/MLC: over 3000 times; iSLC: 20,000 times; SLC: 60,000 times).
- Warranty claims related to customer-furnished or customer-consigned materials, if applicable, shall be handled by the customer or the original supplier.
- Customer-furnished materials (CFM)
- Customer-consigned materials (CCM)
Additional Information
For non-standard SINTRONES products or information regarding extended warranty options, please contact your SINTRONES Sales representative.
Disclaimer
This information is provided for general reference only and may be updated without prior notice. In the event of any discrepancy, the official SINTRONES Warranty Policy shall prevail. For the latest warranty information, please contact the SINTRONES RMA Team or your SINTRONES Sales representative.